# PT Inovasi Otentik Indonesia (IOI) > IOI builds and implements AI for organizations in Indonesia, with a focus on government and state-owned enterprises (BUMN), banking and financial services, and multi-branch corporates. Each engagement starts with a scoped pilot on the organization's existing systems. IOI makes four products: LionaCX (customer service), Nexora (internal knowledge), Humax (hiring, including AI interviews) and Lookdocu (document extraction). ## Company PT Inovasi Otentik Indonesia (IOI) is an Indonesian company that builds and implements AI for organizations. IOI makes its own products and provides consultation, implementation and system integration so teams can use them on the systems they already run, without migration. - Website: https://ioi.co.id - Email: marketing@ioi.co.id - WhatsApp: +62 851-6583-9992 - Main office: Menara Cakrawala, 12th Floor, Unit 05A, Jl. MH Thamrin Kav. 9, Jakarta 10340, Indonesia - Engineering hub: Sidokerto, Purwomartani, Kalasan, Sleman, D.I. Yogyakarta 55571, Indonesia - LinkedIn: https://id.linkedin.com/company/pt-inovasi-otentik-indonesia - Instagram: https://www.instagram.com/ioi.co.id ## Who IOI works with - Government and BUMN: public complaint handling, a knowledge center for SOPs and regulations, data integration and service dashboards. https://ioi.co.id/industries/government - Banking and financial services: policy and regulatory knowledge, customer service across channels and compliance support. https://ioi.co.id/industries/banking - Multi-branch corporates: standardized processes, knowledge shared across branches and consistent customer service. https://ioi.co.id/industries/multi-branch-enterprises ## Products, by team need ### Customer service: LionaCX Conversations from WhatsApp, web chat and Instagram arrive in one place. AI answers routine questions and hands the rest to the team. LionaCX also covers lead management, a sales pipeline, CRM, WhatsApp broadcasts and customer analytics. - Product site: https://lionacx.com - Info (EN): https://ioi.co.id/solutions/liona - Info (ID): https://ioi.co.id/solusi/liona ### Internal knowledge: Nexora Staff ask in plain language and get answers from the organization's own SOPs, contracts and archives, each with its source and page. Nexora also covers SOP management, document intelligence, workflows, data integration and operational dashboards. - Info (EN): https://ioi.co.id/solutions/nexora - Info (ID): https://ioi.co.id/solusi/nexora ### Hiring: Humax AI runs the first round of candidate interviews with structured questions and follow-ups. The HR team reviews transcripts, summaries and per-criterion scores against the rubric it sets, then decides; the AI does not make hiring decisions. Humax also covers CV screening, assessments and candidate search. - Product site: https://humax.id - Info (EN): https://ioi.co.id/solutions/humax - Info (ID): https://ioi.co.id/solusi/humax ### Documents: Lookdocu Data from invoices, contracts and scanned forms is extracted into the organization's systems, through an API or directly in the platform, with a validation step before the data is used. - Product site: https://lookdocu.id - Info (EN): https://ioi.co.id/solutions/lookdocu - Info (ID): https://ioi.co.id/solusi/lookdocu ## Services - AI consultation: decide where AI belongs in operations before building; choose the first use case, map the data and systems it touches, and agree how success is measured. https://ioi.co.id/services/ai-consultation - Solution implementation: put LionaCX, Nexora, Humax or Lookdocu to work for one team, then hand it over to the people who will run it. https://ioi.co.id/services/solution-implementation - System integration: connect AI to the systems already in use, such as CRM, ERP, document archives and messaging channels, without migration. https://ioi.co.id/services/system-integration - Corporate training: programs for teams inside organizations, designed around their own processes, delivered in-house or online. https://ioi.co.id/academy ## How IOI works 1. Scope: agree on the first use case, stakeholders, risks and the measures of success. 2. Pilot: run it on one channel and one use case, connected to existing systems. 3. Scale: extend to more teams and channels based on the pilot's results. The length of a pilot is agreed during scoping. https://ioi.co.id/approach ## Other industries - Education: https://ioi.co.id/industries/education - Healthcare: https://ioi.co.id/industries/healthcare - Retail: https://ioi.co.id/industries/retail - Manufacturing: https://ioi.co.id/industries/manufacturing - Property: https://ioi.co.id/industries/property - Food and beverage: https://ioi.co.id/industries/food-beverage - Insurance: https://ioi.co.id/industries/insurance - Consulting and law: https://ioi.co.id/industries/consulting-law - FMCG and distribution: https://ioi.co.id/industries/fmcg-retail - Logistics: https://ioi.co.id/industries/logistics - Hospitality: https://ioi.co.id/industries/hospitality - Energy and utilities: https://ioi.co.id/industries/energy Every industry page also has an Indonesian version, for example https://ioi.co.id/industri/pemerintahan. ## Partnership Technology, channel, strategic and referral partners. https://ioi.co.id/partnership ## Key pages - About IOI: https://ioi.co.id/about-ioi - Approach: https://ioi.co.id/approach - AI Indonesia: https://ioi.co.id/ai-indonesia - Use cases: https://ioi.co.id/use-cases - Case studies: https://ioi.co.id/case-studies - Blog: https://ioi.co.id/blog - News: https://ioi.co.id/news - Careers: https://ioi.co.id/careers - Contact: https://ioi.co.id/contact - Request a demo: https://ioi.co.id/request-demo - Sitemap: https://ioi.co.id/sitemap.xml ## FAQ Q: What is IOI? A: PT Inovasi Otentik Indonesia (IOI) builds and implements AI for organizations in Indonesia, mainly government and BUMN, banking and financial services, and multi-branch corporates. It makes four products: LionaCX, Nexora, Humax and Lookdocu. Q: Does an organization need to replace its systems to use IOI's AI? A: No. IOI connects AI to the systems, documents and channels already in use; which systems are connected is agreed during scoping. Q: How does a project start? A: With one use case. IOI and the client agree on scope, stakeholders, risks and how success will be measured, then run a pilot on one channel or team before extending it. Q: How long does a pilot take? A: The length is agreed during scoping, based on the use case. Q: Does Humax make hiring decisions? A: No. Humax runs first-round AI interviews and scores answers against the client's criteria; the HR team reviews the results and decides. Q: Can Nexora show where an answer came from? A: Yes. Answers reference the source document and page. Q: Where is IOI located? A: Main office at Menara Cakrawala, Jakarta; engineering hub in Kalasan, Sleman, Yogyakarta. Q: How do I contact IOI? A: Email marketing@ioi.co.id, WhatsApp +62 851-6583-9992, or https://ioi.co.id/request-demo.