# PT Inovasi Otentik Indonesia (IOI) > IOI builds and implements AI for organizations in Indonesia, with a focus on government and BUMN, banking and financial services, and multi-branch corporates. Each engagement starts with a scoped pilot on the organization's existing systems. Four products: LionaCX (customer service), Nexora (internal knowledge), Humax (hiring, including AI interviews) and Lookdocu (document extraction). Full version: https://ioi.co.id/llms-full.txt The site is bilingual. English pages are listed here; the Indonesian homepage is https://ioi.co.id/id and each page links its Indonesian version (hreflang). ## Company - Website: https://ioi.co.id - Email: marketing@ioi.co.id - WhatsApp: +62 851-6583-9992 - Main office: Menara Cakrawala, 12th Floor, Unit 05A, Jl. MH Thamrin Kav. 9, Jakarta 10340, Indonesia - Engineering hub: Kalasan, Sleman, D.I. Yogyakarta, Indonesia ## Products - [LionaCX](https://ioi.co.id/solutions/liona): customer conversations from WhatsApp, web chat and Instagram in one place; AI answers routine questions and hands the rest to the team. Product site: https://lionacx.com - [Nexora](https://ioi.co.id/solutions/nexora): staff get answers from their own SOPs, contracts and archives, with the source and page. - [Humax](https://ioi.co.id/solutions/humax): AI runs first-round candidate interviews; HR reviews scores per criterion and decides. Product site: https://humax.id - [Lookdocu](https://ioi.co.id/solutions/lookdocu): data from invoices, contracts and scanned forms extracted into your systems, by API or in the platform. Product site: https://lookdocu.id ## Services - [AI consultation](https://ioi.co.id/services/ai-consultation) - [Solution implementation](https://ioi.co.id/services/solution-implementation) - [System integration](https://ioi.co.id/services/system-integration) - [Corporate training](https://ioi.co.id/academy), in-house or online ## Industries - [Government and BUMN](https://ioi.co.id/industries/government) - [Banking and financial services](https://ioi.co.id/industries/banking) - [Multi-branch corporates](https://ioi.co.id/industries/multi-branch-enterprises) - Twelve more industries are listed in https://ioi.co.id/llms-full.txt ## Key pages - [About IOI](https://ioi.co.id/about-ioi) - [Approach](https://ioi.co.id/approach): Scope, Pilot, Scale - [Use cases](https://ioi.co.id/use-cases): team needs mapped to LionaCX, Nexora, Humax and Lookdocu - [Case studies](https://ioi.co.id/case-studies) - [News](https://ioi.co.id/news) - [Blog](https://ioi.co.id/blog) - [Contact](https://ioi.co.id/contact) - [Request a demo](https://ioi.co.id/request-demo) - [Sitemap](https://ioi.co.id/sitemap.xml) ## Case studies - [Mitrawarung.id: A Distribution System for Thousands of Customers in Palembang with AI and Nexora](https://ioi.co.id/case-studies/mitrawarung-distribution-system-palembang) (2026-11-10): IOI built a custom distribution system for Mitrawarung.id in Palembang: sales, driver and customer apps serving thousands of customers, with AI that speeds up recommendations for deliveries, quantities and routes, and Nexora for transaction analysis reports available at any time. Indonesian: https://ioi.co.id/studi-kasus/mitrawarung-sistem-distribusi-palembang - [Megavin Uses LionaCX to Follow Up with Customers Based on Their Purchase Patterns](https://ioi.co.id/case-studies/megavin-lionacx-customer-follow-up) (2026-11-08): Megavin, a mineral water brand in Palembang, uses LionaCX to read each registered customer's purchase pattern, then send a follow-up at the right time to check on stock and offer a repeat order. Indonesian: https://ioi.co.id/studi-kasus/megavin-lionacx-follow-up-pelanggan-air-mineral-palembang - [IOI Builds SISPERAKIM, the Klaten Regency Housing and Settlement Portal with a LionaCX Virtual Assistant](https://ioi.co.id/case-studies/sisperakim-housing-portal-klaten-lionacx) (2026-11-08): IOI built SISPERAKIM for the Klaten Regency Housing and Settlement Agency: one portal for housing, substandard housing, and slum area data, with a LionaCX virtual assistant that answers residents' questions about housing and available units. Indonesian: https://ioi.co.id/studi-kasus/sisperakim-portal-perumahan-permukiman-klaten - [IOI Implements LionaCX to Support the Lapor Mas Bup Public Complaint Service in Klaten Regency](https://ioi.co.id/case-studies/lionacx-public-complaint-management-klaten) (2026-04-01): Through LionaCX, IOI supports Lapor Mas Bup in Klaten Regency so that residents' complaints from WhatsApp and the website are received, recorded, routed, and followed up in one workflow. Indonesian: https://ioi.co.id/studi-kasus/ioi-implementasikan-lionacx-untuk-mendukung-layanan-pengaduan-lapor-mas-bup-kabupaten-klaten - [Nexora Simplifies Reporting and Analysis on the SIDASI Platform in Klaten Regency](https://ioi.co.id/case-studies/nexora-sidasi-construction-reporting-analysis) (2026-03-01): Nexora supports SIDASI in Klaten Regency so that officers can find data, prepare reports, and analyze construction progress faster. Indonesian: https://ioi.co.id/studi-kasus/nexora-dukung-kemudahan-pelaporan-dan-analisis-pada-platform-sidasi-kabupaten-klaten ## News - [IOI Introduces Lookdocu, an Indonesian Document Reader with Measurable Accuracy](https://ioi.co.id/news/ioi-introduces-lookdocu-indonesian-document-reader) (2026-11-08): PT Inovasi Otentik Indonesia introduces Lookdocu, a new product that turns Indonesian tax invoices, invoices, bank statements, and ID cards into checked data, through an app or an API. Indonesian: https://ioi.co.id/berita/ioi-perkenalkan-lookdocu-mesin-pembaca-dokumen-indonesia - [Humax Launches AI Voice Interviews: From Application to Shortlist in One Flow](https://ioi.co.id/news/humax-launches-ai-voice-interviews) (2026-10-01): Humax now offers AI voice interviews. Together with CV screening, assessments, and the candidate pipeline, HR teams can move from a pile of applications to a shortlist in one flow, while the decisions stay with them. Indonesian: https://ioi.co.id/berita/humax-hadirkan-wawancara-suara-ai-untuk-rekrutmen - [IOI Academy x LionaCX Webinar: Grow Smarter With AI, How Modern Businesses Grow Revenue in the Digital Era](https://ioi.co.id/news/ioi-academy-lionacx-webinar-grow-smarter-with-ai) (2026-09-01): IOI Academy and LionaCX host the free online webinar "Grow Smarter With AI" with Coach Suprianto, S.M., M.M., on Friday, 25 September 2026, from 19.00 to 20.00 WIB on Zoom. Indonesian: https://ioi.co.id/berita/webinar-ioi-academy-lionacx-grow-smarter-with-ai - [IOI Becomes an Official Meta Partner](https://ioi.co.id/news/ioi-becomes-meta-official-partner) (2026-05-15): PT Inovasi Otentik Indonesia is now an official Meta partner. For clients, this means the WhatsApp and Instagram channels in LionaCX run with an official Meta partner. Indonesian: https://ioi.co.id/berita/ioi-resmi-menjadi-meta-official-partner - [IOI Officially Launches Nexora, with a First Implementation Answering Legal Questions from Hundreds of Articles](https://ioi.co.id/news/ioi-officially-launches-nexora) (2026-03-02): PT Inovasi Otentik Indonesia has officially launched Nexora. Its first implementation is a legal use case: reading hundreds of articles of law, explaining them in plain language, and answering questions based on the articles cited. Indonesian: https://ioi.co.id/berita/ioi-resmi-luncurkan-nexora ## Blog articles - [AI Interviews in Recruitment: Are They Fair, and How Does HR Stay in Charge?](https://ioi.co.id/blog/ai-interviews-for-recruitment) (2026-11-13): AI interviews can make early-stage hiring more consistent, but they also bring bias risks and questions about personal data. Here is how to assess them honestly, and how to make sure HR keeps the final say. Indonesian: https://ioi.co.id/berita-blog/wawancara-ai-untuk-rekrutmen - [KTP OCR for Customer Onboarding: How It Works and the Personal Data Rules](https://ioi.co.id/blog/ktp-ocr-for-customer-onboarding) (2026-11-12): KTP OCR speeds up customer onboarding, but the data it reads is personal data. Here is how it works, the checks it needs, and the Personal Data Protection Law rules to plan for from day one. Indonesian: https://ioi.co.id/berita-blog/ocr-ktp-untuk-onboarding-nasabah - [How to Read Indonesian Tax Invoices and Invoices Automatically with AI](https://ioi.co.id/blog/read-tax-invoices-and-invoices-automatically-with-ai) (2026-11-11): Finance teams still retype many tax invoices and vendor invoices into spreadsheets or ERP. Here is how AI reads these documents, the checks that make the data trustworthy, and how to start safely. Indonesian: https://ioi.co.id/berita-blog/cara-membaca-faktur-pajak-dan-invoice-otomatis-dengan-ai - [WhatsApp Chatbot for Business: How It Works, What It Costs, and How to Start](https://ioi.co.id/blog/whatsapp-chatbot-for-business) (2026-11-10): A WhatsApp chatbot can answer routine customer questions at any hour and pass the rest to your team. Here is how it works, the cost components to account for, and practical steps to get started. Indonesian: https://ioi.co.id/berita-blog/chatbot-whatsapp-untuk-bisnis - [How to Choose an AI Vendor in Indonesia: 10 Questions to Ask Before You Sign](https://ioi.co.id/blog/how-to-choose-an-ai-vendor-in-indonesia) (2026-11-09): Choosing an AI vendor takes more than comparing demos and prices. Here are 10 practical questions about data, integration, pilots, security, compliance, and exit plans to settle before you sign the contract. Indonesian: https://ioi.co.id/berita-blog/cara-memilih-vendor-ai-untuk-perusahaan-di-indonesia - [Agentic AI in Business Automation: How It Works, Benefits, Risks, and How to Start](https://ioi.co.id/blog/agentic-ai-business-automation) (2026-08-03): Agentic AI can plan and carry out multi-step work across your systems, not just answer questions. Here is how it works, where it helps, the risks to control, and a practical way to start. Indonesian: https://ioi.co.id/berita-blog/agentic-ai-otomatisasi-bisnis - [Agentic AI for Customer Support: From Answering Questions to Solving Problems](https://ioi.co.id/blog/agentic-ai-for-customer-support) (2026-08-01): Agentic AI does not stop at answering customer questions. It can gather context, run service processes, and hand cases to your team with a full summary. Here is how it works, what it looks like in practice, and the foundation you need first. Indonesian: https://ioi.co.id/berita-blog/agentic-ai-untuk-customer-support - [How to Manage WhatsApp, Web Chat, and Instagram in One Dashboard](https://ioi.co.id/blog/manage-whatsapp-instagram-facebook-google-reviews-one-dashboard) (2026-07-20): Customers reach you on WhatsApp, the chat on your website, and Instagram. Here is a step-by-step way to bring those three channels into one dashboard so you respond faster, keep a complete customer history, and stop missing leads. Indonesian: https://ioi.co.id/berita-blog/cara-mengelola-whatsapp-instagram-facebook-dan-google-review-dalam-satu-dashboard - [How to Start AI Implementation in Your Company: A Practical Guide from Strategy to Execution](https://ioi.co.id/blog/how-to-start-ai-implementation-in-company) (2026-07-20): Successful AI implementation starts from one clear business problem, not from choosing a technology. Here are the practical steps, from choosing a use case and preparing data to running a pilot, measuring results, and scaling up. Indonesian: https://ioi.co.id/berita-blog/cara-memulai-implementasi-ai-di-perusahaan - [LionaCX: How to Stop the Lead Leakage You Probably Don't Notice](https://ioi.co.id/blog/how-to-stop-lead-leakage) (2026-07-19): Leads keep coming in but sales are not moving? Leads may be slipping away between channels, slow replies, and missed follow-ups. Here is how to spot that leakage and close it step by step. Indonesian: https://ioi.co.id/berita-blog/lionacx-cara-menghentikan-kebocoran-leads-yang-sering-tidak-disadari