Accelerate claims and policy service with operational AI

    Nexora for policy knowledge and regulations. Liona for claims intake and customer service.

    Benefits

    IOI helps insurers automate claims intake, policy knowledge, renewal campaigns, and claims operations dashboards.

    Cleaner claims intake

    AI guides claim categories, required documents, chronology, and initial routing.

    Missing documents detected early

    Automatic checklist identifies photos, forms, policy numbers that are still incomplete.

    Consistent policy information

    Agents and CS search benefits, exclusions, and procedures from the same source.

    More segmented renewals

    Renewal follow-up prioritized by status, timing, and segment.

    24/7 customer service

    AI answers policy FAQs, processes claims intake, and tracks status in real-time.

    Pilot from one claim type

    Start from motor, health, or property , one service channel.

    Use Cases

    AI solutions for your industry.

    Claims/Ticket Intake

    lionaliona

    Automated claims intake, completeness validation, routing, claim status tracking.

    Intake completeness, first response time

    OmnichannelChat AIWorkflow
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    Related Use Cases

    Additional solutions for your industry.

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    Flow

    From input to insight in one flow.

    Claim received

    Customer files claim

    Customer files claim via WhatsApp with supporting documents.

    Platforms

    Nexora & Liona for your industry.

    Nexora

    nexoranexora

    KMS, Document Intelligence, Audit Trail for policy wording, benefits, exclusions, and compliance documents.

    Policy knowledge base, semantic benefit/exclusion search, audit trail, and compliance.

    KMSDocument IntelligenceAudit TrailEnterprise Search

    Liona

    lionaliona

    Omnichannel, Chat AI, Workflow, AI Assignment, Customer Retention for claims and customer service.

    Automatic claims intake, 24/7 customer service, renewal campaigns, and win-back.

    OmnichannelChat AIWorkflowAI AssignmentCustomer Retention
    30-Day Pilot

    Start from one area, scale gradually.

    1Choose one claim type (e.g., health) and one channel as scope.
    2Define required documents per claim type, curate policies into KMS.
    3Activate Liona for claims intake or Nexora for policy knowledge.
    4Track 30-day KPIs: completeness, response time, routing accuracy, satisfaction.
    FAQ

    Frequently asked questions.

    Start an AI consultation from one priority area.

    IOI helps map use cases, platforms, data integrations, and KPIs so AI implementation runs measurably.

    Request Demo