Modernize public services with integrated AI

    Nexora for knowledge and SOPs. Liona for citizen complaints and 24/7 services.

    Benefits

    IOI helps government institutions connect complaint channels, policy documents, service data, and executive dashboards through one modular AI layer.

    More responsive citizen services

    AI answers common citizen questions 24/7, auto-classifies reports, and provides initial status faster.

    Complaints stay organized

    Reports from WhatsApp, web, and forms enter one structured inbox with automatic routing to the right agency.

    Consistent public information

    Citizen answers come from official SOPs, regulations, and service information, not generic answers.

    Policy documents easy to find

    SOPs, archives, regulations, and service documents can be searched in natural language by staff and leaders.

    Leaders see priorities

    Real-time dashboards help track SLA, complaint trends, top issues, and workload across agencies.

    Pilot without replacing core systems

    Start from one channel or one agency, integrate gradually into existing systems.

    Use Cases

    AI solutions for your industry.

    Government: Public Service Knowledge Hub

    nexoranexora

    Knowledge hub of public service SOPs & regulations, AI assistant for front-office staff.

    Knowledge access time

    KMSAI AssistantEnterprise Search
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    Related Use Cases

    Additional solutions for your industry.

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    Flow

    From input to insight in one flow.

    Input received

    Citizen sends a report

    Reports or questions arrive from WhatsApp, web, forms, or other public channels.

    Platforms

    Nexora & Liona for your industry.

    Nexora

    nexoranexora

    Knowledge Management, AI Assistant, SOP Management, Document Intelligence, and Operational Dashboard.

    Public service SOPs & regulations in one knowledge hub, AI assistant for staff, semantic document search.

    KMSAI AssistantEnterprise SearchSOP ManagementDocument Intelligence

    Liona

    lionaliona

    Omnichannel Communication, Chat AI, AI Assignment, and Workflow for citizen complaints and services.

    Multi-channel citizen complaints, 24/7 AI FAQ answers, automatic routing to agencies, SLA tracking.

    OmnichannelChat AIAI AssignmentWorkflowKnowledge
    30-Day Pilot

    Start from one area, scale gradually.

    1Choose one priority service or one agency as the starting scope.
    2Curate report categories, SOPs, SLAs, and reference data for AI.
    3Activate Nexora for knowledge or Liona for complaints.
    4Track 30-day KPIs: response time, routing, SLA, and adoption.
    FAQ

    Frequently asked questions.

    Start an AI consultation from one priority area.

    IOI helps map use cases, platforms, data integrations, and KPIs so AI implementation runs measurably.

    Request Demo