Case Study · LionaCX
IOI Builds SISPERAKIM, the Klaten Regency Housing and Settlement Portal with a LionaCX Virtual Assistant
IOI built SISPERAKIM for the Klaten Regency Housing and Settlement Agency: one portal for housing, substandard housing, and slum area data, with a LionaCX virtual assistant that answers residents' questions about housing and available units.
SISPERAKIM (Sistem Informasi Perumahan dan Permukiman) is the housing and settlement information system of the Klaten Regency Housing and Settlement Agency (Disperakim) in Central Java. The portal brings official housing data, published site plans, the distribution of substandard homes (RTLH, rumah tidak layak huni), and priority settlement areas into one place.
PT Inovasi Otentik Indonesia (IOI) built SISPERAKIM as a custom system and added LionaCX as a virtual assistant that answers residents' questions about housing, prices, and the units still available.
| At a glance | |
|---|---|
| Client | Disperakim, Klaten Regency |
| Site | sisperakim.disperakim.klaten.go.id |
| Users | Residents, housing developers, and Disperakim staff |
| IOI's work | Custom system development and LionaCX integration |
| IOI product | LionaCX |
The Challenge
Many people need housing and settlement information, and each asks different questions:
- Residents want to know which housing projects are official, what they cost, and whether units are still available.
- Developers need a clear official route for submitting site plans.
- The regional government needs to track substandard homes and slum areas to decide where to act first.
When this data is scattered, residents struggle to get a definite answer and staff have to answer the same questions again and again.
What SISPERAKIM Includes
Public data dashboard
The home page shows a summary of key settlement data: substandard homes, slum locations, public site plans, and registered housing projects. The figures update automatically from the system's data.
Interactive map
One Google Maps based map with three layers that can be switched on or off: housing, substandard homes, and slum areas.
Housing directory
Residents can search published housing projects and filter them by:
- Developer and district.
- Category: subsidized or commercial.
- PSU status (public infrastructure, facilities, and utilities handover).
- Price and unit availability.
Each project shows house types, price range, total units, available units, and units sold. There is also a developer directory and a housing location map.
Substandard housing data and online applications
The substandard housing map shows data per village and yearly totals per district. Residents can apply for substandard housing assistance online: they check eligibility with their national ID number (NIK), then add details and photos of the house.
Slum area map
Slum reduction locations at neighborhood (RT/RW) level, colored by severity.
Developer portal and complaints
- A developer portal for developer login and site plan submissions.
- A contact and complaints page for reporting illegal housing projects or incorrect data. The form helps residents organize their report before sending it through Disperakim's official channels.
The Housing Assistant, Powered by LionaCX
On the Housing Assistant page, residents can ask questions in everyday Indonesian, for example:
- "Are there any subsidized units available?"
- "What is the cheapest house right now?"
- "Which housing project is closest to the town center?"
LionaCX answers with housing cards showing a photo, location, price, house type, and units sold, with a link to the project details. The data comes from the same housing directory as the portal, so the assistant's answers follow the unit data recorded in the system.
The assistant also answers questions about locations and application requirements, and suggests follow-up questions so residents always know what they can ask next.
What Each Group Gets
| Group | What they get |
|---|---|
| Residents | One place to find official housing, check available units, apply for substandard housing assistance, and ask the assistant directly |
| Developers | An official route for site plan submissions and publishing project data |
| Disperakim | Housing, substandard housing, and slum data on one map, with routine resident questions answered by the assistant |
IOI's Role
IOI built SISPERAKIM from the ground up as a system designed for the way Disperakim Klaten Regency works, then connected it to LionaCX. This is the same approach as IOI's solution implementation service: the system follows the processes already in place, not the other way around.
About LionaCX
LionaCX is IOI's AI omnichannel customer engagement platform. Organizations use it as a virtual assistant and customer service channel connected to their own data, over WhatsApp, web chat on their website, and Instagram. Learn about LionaCX.
Tags: LionaCX, Custom System, Housing, Local Government