News · Partnership
IOI Becomes an Official Meta Partner
PT Inovasi Otentik Indonesia is now an official Meta partner. For clients, this means the WhatsApp and Instagram channels in LionaCX run with an official Meta partner.
PT Inovasi Otentik Indonesia (IOI) officially became a Meta Official Partner in May 2026. This status makes IOI an official Meta partner in helping businesses and organizations in Indonesia use Meta's platforms to communicate with their customers.
The partnership ties directly to LionaCX, IOI's customer engagement platform. Two of LionaCX's three channels, WhatsApp and Instagram, are Meta platforms.
In short:
- What happened: IOI officially became a Meta Official Partner in May 2026.
- How it relates to the product: the WhatsApp and Instagram channels in LionaCX run with an official Meta partner.
- For clients: one partner to set up Meta channels, connect them to LionaCX, and run AI on top of them.
Why It Matters
For many businesses in Indonesia, WhatsApp and Instagram are where customers first ask questions, place orders, and raise complaints. These channels need to be run properly: well-organized business accounts, messages that follow platform policies, and protected customer data.
As a Meta Official Partner, IOI works within Meta's official ecosystem when helping clients connect these channels to their systems.
What It Means for IOI Clients
| Need | What IOI can help with |
|---|---|
| Setting up channels | Guidance on setting up WhatsApp and Instagram business accounts for the team |
| Bringing conversations together | Connecting WhatsApp and Instagram to LionaCX, alongside web chat, in one dashboard |
| Running AI | AI answers routine questions from approved information and routes the rest to the team |
| Following the rules | Running communication in line with Meta platform policies and personal data protection |
One Partner from Channel to AI
IOI does more than connect channels. The approach is the same as in other IOI projects: start with the one process the team handles most often, such as customer questions on WhatsApp, run a pilot on the systems already in place, then expand based on the results.
With Meta Official Partner status, IOI can support clients across this whole flow, from setting up Meta channels to running AI on top of them, as an official partner.
Learn More
Want to bring WhatsApp, web chat, and Instagram into one dashboard? Learn about LionaCX or contact the IOI team.
Tags: Partnership, Meta, WhatsApp, Instagram, LionaCX